FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

How do I track my order?


Please kindly submit a contact form and we will do our best to track your order down and rectify any issues. The form can be found on our dedicated contact us page, linked at the bottom of our website. The team is available Monday - Friday, 9am - 5pm (excluding bank holidays) and work to a 3-5 working day response time.




How do I reset my account password?


On the ‘my account’ page (found at the footer of the home page), select ‘forgot password’ at the log in box. Go through the steps to create a new password.




Do you offer bulk order discounts?


We do indeed! Depending on the quantity you wish to order, our team can look at offering a discount on your purchase. For more information, please call reach out to our customer support team on 01604 537900. The team is available Monday - Friday, 9am - 5pm (excluding bank holidays).